O Spa London - Retail Case Study
Octepos install multiple-site Epos System and Web Reporting at oSpa
Opening the doors to seven high-end boutiques and spa centres across London’s most prestigious retail addresses, O Spa London is an organic spa company which offers customers all natural skincare products alongside luxurious treatments. Established within the cruise sector, where it has a devoted following, O Spa’s appearance on the London high street this winter gives the weary a sanctuary from the stresses and strains of contemporary living; right in the heart of the capital.
Delivering all this calm and serenity on time, however, was a challenging task for the team behind the scenes. As the opening dates approached, O Spa found themselves without an EPOS partner.
“We were working to a very demanding schedule; opening multiple stores in quick succession, right before Christmas,” Greg Jenkins, Assistant Operations Director for the group, explains. “It was essential the stores opened for seasonal trading, so it was a prerequisite for the EPOS supplier we chose that they could deliver to our timeline. Of course, whilst the deadline was critical, we still couldn’t compromise on the system’s functionality.
“The systems we had initially looked at didn’t do everything we needed of them and the suppliers were unsure as to whether they could work to the plan. As opening dates loomed, Octepos were recommended to us. They nailed the deployment and demonstrated they were committed to our long term goals too.”
A big part of that long term plan was to see all O Spa branches linked to head office configuration and reporting tools. Achieving this relies upon Octepos’ Multi Site Manager and Web Head Office software modules; all part of the Head Office software suite. Managers at O Spa head office can view store sales real time from anywhere on earth. They can also interact with the stores; pushing new products, prices or promotions to the touchscreen tills in every branch.
“The Head Office suite was a big factor in our decision to engage Octepos,” Jenkins explains. “They host the solution and deliver the data to a secure online portal they provide. We gave them a sketch of the key reports we needed to see each day, and they built them to our specification. The whole system has been painless to set-up and is proving critical to our day to day operations.”
Commenting on the lightning fast roll-out, Jenkins goes on, “Historically, we have operated the O Spa concept in the cruise market. Octepos impressed from day one, helping to translate our specialism and experience to the high street retail sector. Our spas are real brand cathedrals; everything has to be spot on and that includes the till equipment. Octepos were able to source appropriate hardware and managed the installation; they are very well presented systems and blend in perfectly.”
“Staff training was delivered on site the morning we opened in Westfield. It’s such a simple system to use that we were up and trading the same afternoon.”
Looking to the future Jenkins assesses the next phase of the partnership. “Now that the retail side of the EPOS system is in place, we are scoping the next steps for our treatments and spa bookings.”
For this Octepos will be concentrating on its Bookings and Customer Loyalty software modules. As well as initialising a customer record database, the system will allow staff to place bookings, track sales by customer and to text them promotions or confirmations directly from the till.
As a group company of EPOS software specialist CES Software, Octepos boast an in-house development team to ensure that the standard functionality can be adapted to any given client requirements, however demanding. Jenkins concludes, “The flexibility Octepos have demonstrated so far has been immensely impressive, so we’re looking forward to seeing this next phase of development take shape.”
If you are a retail business and would like to find out more about Octepos' retail solutions, then visit the Epos Systems for Retail section of our site.